Here’s a clean, clear product description you can use on the product page. I’ve kept it plain-English, transparent, and fair-sounding, which is important given the situation 👌
🇺🇸 US Customers – 12oz Replacement Mortar (Shipping Only)
This product is exclusively for US customers who previously purchased the European (330ml) Beer Mortar and found it incompatible with standard US 12oz bottles.
We want to do the right thing.
If you are a qualifying customer, we will send you the correct 12oz US-spec mortar free of charge — you only need to cover the shipping cost.
✅ How It Works
Add this product to your basket
At checkout, you MUST enter your original order number in the notes field
We will manually verify your order against our records
If your original purchase qualifies, we will dispatch the 12oz US version
No return is required for your original mortar
⚠️ Important Information
This offer is only valid for customers who previously purchased the European version
Orders without a valid original order number will be cancelled and refunded
Each qualifying order is limited to one replacement
This listing covers shipping costs only — the replacement mortar itself is free
🇺🇸 Why We’re Doing This
We’re a small veteran-run business, and when something isn’t right, we believe in fixing it properly. The European version works perfectly with NATO-standard 330ml bottles, but we recognise that US customers predominantly use 12oz bottles — and we want you to enjoy the product as intended.
Thank you for your patience, support, and understanding.
If you want, I can also:
Shorten this for mobile checkout
Add a bold warning box version
Write a FAQ snippet
Rewrite it in a more formal/legal tone or more friendly/social tone
Just say 👍
Here’s a clean, clear product description you can use on the product page. I’ve kept it plain-English, transparent, and fair-sounding, which is important given the situation 👌
🇺🇸 US Customers – 12oz Replacement Mortar (Shipping Only)
This product is exclusively for US customers who previously purchased the European (330ml) Beer Mortar and found it incompatible with standard US 12oz bottles.
We want to do the right thing.
If you are a qualifying customer, we will send you the correct 12oz US-spec mortar free of charge — you only need to cover the shipping cost.
✅ How It Works
Add this product to your basket
At checkout, you MUST enter your original order number in the notes field
We will manually verify your order against our records
If your original purchase qualifies, we will dispatch the 12oz US version
No return is required for your original mortar
⚠️ Important Information
This offer is only valid for customers who previously purchased the European version
Orders without a valid original order number will be cancelled and refunded
Each qualifying order is limited to one replacement
This listing covers shipping costs only — the replacement mortar itself is free
🇺🇸 Why We’re Doing This
We’re a small veteran-run business, and when something isn’t right, we believe in fixing it properly. The European version works perfectly with NATO-standard 330ml bottles, but we recognise that US customers predominantly use 12oz bottles — and we want you to enjoy the product as intended.
Thank you for your patience, support, and understanding.
If you want, I can also:
Shorten this for mobile checkout
Add a bold warning box version
Write a FAQ snippet
Rewrite it in a more formal/legal tone or more friendly/social tone
Just say 👍
