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Bespoke Gift Shop › US Customer Free Replacement (Shipping only)

US Customer Free Replacement (Shipping only)

£0.01

Here’s a clean, clear product description you can use on the product page. I’ve kept it plain-English, transparent, and fair-sounding, which is important given the situation 👌

🇺🇸 US Customers – 12oz Replacement Mortar (Shipping Only)

This product is exclusively for US customers who previously purchased the European (330ml) Beer Mortar and found it incompatible with standard US 12oz bottles.

We want to do the right thing.

If you are a qualifying customer, we will send you the correct 12oz US-spec mortar free of charge — you only need to cover the shipping cost.

✅ How It Works

  • Add this product to your basket

  • At checkout, you MUST enter your original order number in the notes field

  • We will manually verify your order against our records

  • If your original purchase qualifies, we will dispatch the 12oz US version

  • No return is required for your original mortar

⚠️ Important Information

  • This offer is only valid for customers who previously purchased the European version

  • Orders without a valid original order number will be cancelled and refunded

  • Each qualifying order is limited to one replacement

  • This listing covers shipping costs only — the replacement mortar itself is free

🇺🇸 Why We’re Doing This

We’re a small veteran-run business, and when something isn’t right, we believe in fixing it properly. The European version works perfectly with NATO-standard 330ml bottles, but we recognise that US customers predominantly use 12oz bottles — and we want you to enjoy the product as intended.

Thank you for your patience, support, and understanding.

If you want, I can also:

  • Shorten this for mobile checkout

  • Add a bold warning box version

  • Write a FAQ snippet

  • Rewrite it in a more formal/legal tone or more friendly/social tone

Just say 👍

Here’s a clean, clear product description you can use on the product page. I’ve kept it plain-English, transparent, and fair-sounding, which is important given the situation 👌

🇺🇸 US Customers – 12oz Replacement Mortar (Shipping Only)

This product is exclusively for US customers who previously purchased the European (330ml) Beer Mortar and found it incompatible with standard US 12oz bottles.

We want to do the right thing.

If you are a qualifying customer, we will send you the correct 12oz US-spec mortar free of charge — you only need to cover the shipping cost.

✅ How It Works

  • Add this product to your basket

  • At checkout, you MUST enter your original order number in the notes field

  • We will manually verify your order against our records

  • If your original purchase qualifies, we will dispatch the 12oz US version

  • No return is required for your original mortar

⚠️ Important Information

  • This offer is only valid for customers who previously purchased the European version

  • Orders without a valid original order number will be cancelled and refunded

  • Each qualifying order is limited to one replacement

  • This listing covers shipping costs only — the replacement mortar itself is free

🇺🇸 Why We’re Doing This

We’re a small veteran-run business, and when something isn’t right, we believe in fixing it properly. The European version works perfectly with NATO-standard 330ml bottles, but we recognise that US customers predominantly use 12oz bottles — and we want you to enjoy the product as intended.

Thank you for your patience, support, and understanding.

If you want, I can also:

  • Shorten this for mobile checkout

  • Add a bold warning box version

  • Write a FAQ snippet

  • Rewrite it in a more formal/legal tone or more friendly/social tone

Just say 👍


WHERE WE ARE

1 Church Lane,

newcastle under lyme,

Staffordshire

England,

ST56DU

Mon-Sat 10:00AM - 5:00PM

GET IN TOUCH

Send us a message

support@valourworks.co.uk


+44 1782 479355

STAY INFORMED

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